Customer Support Channels
A One–Hour Response Time Guarantee
Each assistance request you submit to us will be responded to within maximum sixty minutes. In case your ticket or e–mail requires further assistance from a server administrator, we’ll forward it and leave a comment to let you know that your issue is being worked on. If you order our Optional Admin Services package, all of the services included there will be completed at a time of your liking.
A Premium–Quality Help Desk Service
We’ll be online for you 24x7x365 to answer any queries that you may have about our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need assistance handling server admin tasks, you can make use of our Optional Admin Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures
An Easy–to–Navigate Help Section
Our Hosting Control Panel is preinstalled for every dedicated web hosting plan. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most help articles also video versions that show all the operations that you can perform in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each Hosting Control Panel section.