24/7 Customer Support in Cloud Web Hosting
We provide 24/7 customer, billing and technical support for all our cloud web hosting plans. Even if you aren't our customer yet and you have some questions, we can help you in a timely manner and give you the needed information, in order to give you the choice to make the very best decision when you buy a new web hosting account. We're available anytime, including holidays and weekends, and we provide you with various ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have multiple phone numbers all over the world, so you will be able to call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and common queries. Our agents can help you pick the best plan or supply you with info about our servers, to check whether the system requirements for your sites are met. If you're an active customer, you also have the option to get in touch with us through e-mail or via our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We warrant that when you employ these 2 ways of communication, you will get an answer within less than an hour and that’s 24/7, which includes weekends and official holidays. If you have used the web hosting services of other companies, even large ones, you are able to compare the response time because it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server through us, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent problems and questions about the pre-installed software the server is equipped with. If you have not bought a VPS server plan yet, you will be able to learn more information about our services by giving us a call or by employing the live chat service. For more technical issues, you should send an e-mail message or open a trouble ticket via your billing Control Panel and you will get support within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The typical response time generally doesn't extend past half an hour. In case you'd like to have assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can add to each and every VPS plan and our admins will assist you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will take advantage of extremely fast support when you purchase a dedicated server from our company. Our customer and technical support teams are available 24/7/365, as a result when you open a ticket via your billing account or you send an e-mail message about any issue with the server or the pre-installed software on it at any time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the more suitable option when the issue involved requires more time to be solved or when it has to be sent to our administrators, because it is much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.