A ticketing system is the most popular channel of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the easiest way to tackle an issue that takes a certain period of time to investigate or that has to be forwarded to a sysadmin. Thus, all replies supplied by either side will be kept in the same location in the event that somebody else needs to work on the given problem and the information in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which goes to say that you’ll have to log in and out of no less than two accounts in order to perform a certain procedure or to contact the company’s technical support staff. If you’d like to administer a couple of domain names and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. Furthermore, it may take substantial time for the provider to respond to your tickets.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you are browsing through your files or tweaking various account settings. The ticketing system is being closely monitored 24x7 by our customer service team representatives and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to obtain help. In contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info in relation to any technical or billing problem. Furthermore, you can read a selection of educative articles, which will help you tackle the most commonly met predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you wish to touch base with our client support engineers, you will be able to send a support ticket straight from your Hepsia Control Panel instead of using a totally different client support platform like you’ll have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to send a new ticket without any difficulty and to search through older tickets using an intelligent search box. Additionally, you’ll be able to browse the relevant knowledge base articles that our system will offer you based on the problem category that you select for your new ticket. You can do all of the abovementioned procedures without leaving your Hepsia Control Panel at any time, which suggests that in case you encounter any problem or have a query, you can touch base with our technicians and solve the problem at hand in no more than an hour through one platform.